My Dh Portal gives patients a single, secure place to manage their health care across the Dartmouth Health network. It works on phones, tablets, and computers. Patients send encrypted messages to doctors, request prescription renewals, view lab results, and schedule appointments. The system runs on Epic’s MyChart platform and meets strict privacy rules like HIPAA and ISO 27001. New users verify identity with a phone code, unique ID, and SMS code. Returning users log in with a username or health card number. The portal syncs with Apple Health and Google Fit. It shows surgery notes, flu shot records, and medication reminders that work with smartphone alarms.
What You Can Do with My Dh Portal
My Dh Portal lets patients take control of their health information. They message primary care doctors or specialists securely. They renew chronic medications like metformin, levothyroxine, and antihypertensives. They book follow-up visits at Dartmouth-Hitchcock Medical Center or affiliated clinics. Patients view lab reports such as CBC, lipid panels, and HbA1c results. They see radiology images and after-visit summaries. They pay balances online using credit cards or bank transfers. The system updates in real time and works on iOS and Android devices.
Secure Messaging with Your Care Team
Patients send private messages to doctors without using email. Each message is encrypted and logged. The portal shows provider names, specialties, and contact details. Users ask questions, report symptoms, or request advice. Replies appear in the message center within 1–2 business days. Emergency issues require a phone call to 603-650-5000. The portal is not for urgent care.
Prescription Renewals Made Simple
Renewing prescriptions takes less than a minute. Patients select the medication, confirm dosage, and choose a pickup pharmacy. The system checks for drug interactions and allergies. Doctors approve most requests within 24 hours. Chronic medications like insulin or blood pressure pills qualify for auto-refill. Patients receive SMS or app alerts when refills are ready.
Viewing Lab Results and Imaging Reports
Lab results post within 24–48 hours after testing. Patients see values, reference ranges, and notes from providers. Imaging summaries include X-rays, MRIs, and CT scans. Reports show radiologist findings and next steps. Users download PDFs or share them with other doctors. Apple Health and Google Fit sync blood pressure, glucose, and weight data.
How to Sign Up for My Dh Portal
New users start at mydh.org. They enter name, date of birth, and health card number. Next, they verify a phone number with a text code. Then, they create a username and strong password. The system asks for a security question. Registration takes 5–7 minutes. Returning patients use existing credentials. Forgotten passwords reset via email or SMS.
Two-Factor Authentication for Safety
My Dh Portal uses two-factor authentication since March 2022. After typing a password, users enter a one-time code sent by text. This stops hackers from accessing accounts. The system logs every login with a timestamp. Sessions expire after 15 minutes of inactivity. Users enable push notifications for login alerts.
Mobile Access on iOS and Android
The portal works on smartphones and tablets. Patients download the MyChart app or visit portal.mydh.org. The site adjusts to screen size. Touch ID and face recognition speed up logins. Users upload insurance cards with the camera. The app sends appointment reminders and test result alerts.
My Dh Portal at Cheshire Medical Center
Cheshire Medical Center offers My Dh Portal at no cost. No software downloads are needed. Patients register online and link their medical records. They view past visits, discharge summaries, and allergy lists. The portal shows care team members with photos and contact info. Users schedule physical therapy, dermatology, or cardiology visits. They receive flu shot reminders each fall.
Unified Health Records Across Dartmouth Health
Since 2021, Alice Peck Day Memorial Hospital merged records with Dartmouth Health. Patients see a single timeline of care. Outpatient visits, hospital stays, and pharmacy history appear together. After-visit notes include diagnosis, treatment, and follow-up plans. Users download PDFs for personal files or second opinions.
Virtual Visits Through My Dh Portal
Patients schedule video appointments using the portal calendar. They pick a time slot and confirm insurance. A secure link arrives by email 15 minutes before the visit. The video call uses end-to-end encryption. Audio backup is available by phone. Technical help is at 603-650-1300. Fax documents to 603-650-1308. The clinic address is One Medical Center Drive, Lebanon, NH 03756.
Telehealth for Follow-Ups and Consultations
Virtual visits work for chronic care, mental health, and post-surgery checks. Patients need a smartphone, tablet, or computer with a camera and microphone. Internet speed should be at least 5 Mbps. The portal stores visit summaries and prescriptions. Users rate the experience and suggest improvements.
My Dh Portal for Mt. Ascutney Hospital Patients
Starting in fall 2022, Mt. Ascutney Hospital patients use My Dh Portal. They log in with a health card number and password. The system shows lab results, appointment history, and billing details. No separate account is needed. Records from 2020 onward are included. Patients message providers and renew prescriptions online.
Employee Benefits and Health Plans
Dartmouth Health employees access benefits at mydhbenefits.ehr.com. They view health, dental, and vision plans. The portal shows employer contributions and enrollment deadlines. A cost calculator estimates out-of-pocket expenses. Users answer security questions before viewing personalized summaries. HR support is available weekdays from 8 a.m. to 5 p.m.
Privacy, Security, and Compliance
My Dh Portal follows HIPAA, ISO 27001, and federal encryption standards. Data is stored in secure cloud servers. Every action is logged with a timestamp. Unauthorized access triggers an alert. Patients control who sees their information. They can block sharing with third parties. The system deletes inactive accounts after 7 years.
Protecting Your Login Credentials
Patients must not save passwords on public devices. Browsers may offer to remember login details. Dartmouth Health advises against this. Use private devices only. Enable two-factor authentication. Report suspicious activity to 603-555-0123. Change passwords every 90 days. Avoid common words or birthdates.
Data Sync with Apple Health and Google Fit
Lab results and vital signs sync automatically. Patients grant permission during setup. Data includes blood pressure, glucose, weight, and heart rate. Apple Health and Google Fit display trends and alerts. Users export data to PDF or CSV. Sync stops if the portal account is deleted.
Technical Support and Contact Information
Help is available Monday to Friday, 8 a.m. to 6 p.m. Call 603-555-0123 for login issues, app errors, or missing data. Email support@mydh.org for non-urgent requests. Fax documents to 603-650-1308. For virtual visits, call Lebanon Connected Care at 603-650-1300. The main clinic is at One Medical Center Drive, Lebanon, NH 03756.
Common Issues and Fixes
Slow loading? Clear browser cache or try a different device. Can’t log in? Reset password or check SMS for a code. Missing lab results? Wait 48 hours or contact the lab at 603-650-5700. App crashes? Update to the latest version. Still stuck? Call support during business hours.
Accessibility Features
My Dh Portal works with screen readers and voice commands. Font size increases up to 200%. Color contrast meets WCAG standards. Keyboard navigation is supported. Patients with disabilities call 603-650-5000 for assistance. TTY services are available.
Related Patient Portals and Systems
Other health systems use similar platforms. Doylestown Health has myHealthDoylestown. DCH Health System uses MyDCH. Both allow lab viewing, messaging, and payments. My Dh Portal is unique to Dartmouth Health and its affiliates. It integrates with Epic’s MyChart, used by over 250 million patients worldwide.
How My Dh Portal Compares
My Dh Portal offers more sync options than most. It connects to Apple Health and Google Fit. It shows radiology images, not just summaries. Virtual visits include phone backup. Prescription renewals are faster. Security logs are detailed. The interface is simple for older adults.
Frequently Asked Questions
Patients often ask about login problems, data accuracy, and feature availability. Below are answers to the most common questions. Each response is based on current policies and technical specs. For urgent issues, call support directly.
Can I use My Dh Portal on multiple devices?
Yes. You can log in on a phone, tablet, and computer at the same time. Each device shows the same data. Sessions stay active for 15 minutes. If you log out on one device, others remain signed in. We recommend logging out on shared devices. Two-factor authentication protects all logins. You receive an alert if a new device accesses your account.
Are my lab results accurate and up to date?
Yes. Lab results post within 24–48 hours after testing. Values match what your doctor sees. Reference ranges are included. If a result is flagged as abnormal, your provider will contact you. You can message them through the portal. Results sync with Apple Health and Google Fit. You may download or print copies. Delays happen if tests need rechecking.
How do I request a prescription renewal?
Go to the “Medications” tab. Select the drug you need. Confirm the dosage and pharmacy. Click “Request Renewal.” Your doctor reviews it within 24 hours. Approved refills go to your pharmacy. You get a text when ready. Chronic medications qualify for auto-refill. Call 603-650-5000 for urgent needs.
Is my data safe from hackers?
Yes. My Dh Portal uses bank-level encryption. Data is stored in ISO 27001-certified clouds. Every login is logged. Two-factor authentication blocks unauthorized access. HIPAA rules apply. We never sell your data. Regular audits check for weaknesses. Report suspicious activity to 603-555-0123.
Can I schedule a virtual visit?
Yes. Open the portal calendar. Pick a provider and time. Confirm your insurance. You’ll get a secure link by email. Join 15 minutes early. Use a quiet, private space. Audio backup is by phone. Technical help is at 603-650-1300. Visit summaries appear in your record afterward.
What if I forget my password?
Click “Forgot Password” on the login page. Enter your email or phone. You’ll get a reset link or code. Create a new password with 8+ characters, including a number and symbol. Avoid common words. If you’re locked out, call 603-555-0123. Support verifies your identity before unlocking the account.
Does My Dh Portal work with my insurance?
Yes. The portal shows your current insurance plan. It verifies coverage before appointments. You can upload a photo of your card. Billing details appear under “Payments.” You pay copays online. For questions, call your insurer or Dartmouth Health billing at 603-650-5500. Claims process within 5–7 days.
Official Website: https://www.mydh.org/portal/
Phone: 603-555-0123
Support Hours: Monday–Friday, 8 a.m.–6 p.m.
Main Address: One Medical Center Drive, Lebanon, NH 03756